by If luxury trips are done correctly, your needs will be anticipated before you even arrive. Regardless of whether you adjust your villa to exactly 22.5 ° C, select the thread number of your leaves or send a “Bath Butler” to make your soaking with hand -picked salts and a curated soundtrack, there is no request to niche.
This is what luxury promises: personalization, exclusivity and ease; Everything that can buy money and, what is more tempting, everything it cannot.
It is precisely this culture of precision and the guest-centered service should make luxury trips the ideal environment for disabled guests. Finally, in a world in which pillows can be tailored to your cervical curve, and a preferred brand of spring water that is shipped before arrival should certainly correspond to the access requirements such as a roll-in shower or a sensory-friendly dining area for the course.
And yet the needs of disabled travelers have not been available in luxury travel interview for a long time. While real estate all over the world are animal-friendly, family-friendly, environmentally friendly animal-friendly, family-friendly, environmentally friendly, only a few have stopped to consider what it means to be really human-friendly. But there is an overdue truth at the interface of luxury and accessibility: the highest standard of service is one that hears all.
As a wheelchair user, I experienced the disturbing separation between the presentation of luxury and the actually delivered things. Physical obstacles are more common than expected (steps into the reception or stairs within the rooms), but as well as the attitude are the attitude (employees who check me in with a confused or unpleasant expression on the face) and financial (only the rooms at suite level for wheelchair users have been adapted).
Last week, including luxury hotels (IHL) – a new platform for discovery and booking accessibility Specialist Inclucare, part of the inclu group – together with the promise to revolutionize what it means to be luxurious And Inclusive.
For the first time, disabled travelers now have a trustworthy, independent opportunity to find high-end hotels that not only claim accessibility, but also prove this.
In order to create the cut, each property has undergone a strict examination that not only includes physical access, but also the service and booking of transparency. This last part is crucial; Accessible rooms must be visible online and can be booked immediately, since according to the included space of 1.5 billion US dollars (1.1 billion GBP) is not sold every year, simply because it is invisible.
It is quiet, long overdue and a win-win situation for travelers and the industry.
Behind these efforts is the Stalwart Richard Thompson, Managing Director and co -founder of Inklu, who is hindered after a spinal cord injury in 1986. Thompson has long been one of the loudest disorders in this area and launched ILH with trademarks. “There are more luxury hotels that welcome dogs as disabled guests.” It is a shocking line, but painful.
The World Health Organization counts 1.6 billion people with disabilities worldwide. Add friends and families to traveling and stare at a purchasing power north of US dollars. In Great Britain alone, the “Lila Pfund” is worth £ 274 billion. Most of the money strives to flow, but with little information about where we can spend it, our decisions are limited from the start.
The vertical process of inclucare is both strictly and refreshingly holistic. It begins with a comprehensive assessment of the infrastructure and the guest experience of the property, followed by a tailor -made and thorough educational program for all employees. Subsequently, adjustments from physical adjustments to improved booking processes are made before a property receives a verified status.
Only then can it appear on the ILH platform. Amilla Maldives was the first hotel in the world to reach a verified status, and my stay there was really unforgettable. I had to work for myself at every turn. The access was already there, elegant, thoughtful and seamlessly woven into my stay. Other hotels on the platform are urban retreats Pan Pacific London and Conrad London St. James.
Top animal real estate is also awarded star reviews, which indicates the extent to which they have developed. A five-star rating, for example, means at least two years of continuous development, personnel training and the introduction of auxiliary technologies such as pool or spa access for guests with reduced mobility or tools to support sensory and cognitive disabilities. These are not optimizations on the surface level that only comply with compliance with the basic accessibility. They are operational changes based on a new understanding of inclusiveness, excellence and of course luxury.
Only when employees can read a number of access requirements, just like a sommelier reads a wine list that suggests the perfect combination of devices, spatial category and accessible experiences will Thompson be satisfied. The training of inclucare covers everything from the instructions of a blind guest to a sunset to a quiet dining area for someone with sensory sensitivity and aids without avoiding our agency.
What really distinguishes this platform is its way of thinking. Thompson calls it “conscious inclusiveness”-a change from the tick box accessibility to a broader, more human view of what it means to be welcome. It is about recognizing that disabled guests not only want to be accommodated, but also like to enjoy, pamper and experience, like any other luxury on their own conditions.
Give for 24 months with 11 other hotels in the pipeline and we will soon see a global card with demonstrably inclusive hiding place. ILH guarantees that this sector – and the industry as a whole – has wrongly overlooked: A promise that everyone can examine in these hotels how they know their needs, regardless of what they are. And if that’s not the definition of the five-star friendship, I don’t know what it is.
